Shipping policy
MamaCore Shipping Policy (South Africa)
1. Order Processing
All orders are processed within 1β3 business days (excluding weekends and public holidays).
Once your order has been processed, it will be shipped to your provided delivery address.
2. Estimated Delivery Time
Delivery typically takes 8β11 business days from the date of dispatch.
Please note:
- Delivery times are estimates only
- Actual delivery may vary depending on your location and external factors
3. Shipping Delays (Important Notice)
While we aim to deliver within the estimated timeframe, delays may occur due to:
- High order volumes
- Courier disruptions
- Weather conditions
- Customs or logistical delays
By placing an order with MamaCore, you acknowledge that:
- Delivery dates are not guaranteed
- MamaCore is not liable for delays outside of our control
4. Shipping Costs
- Shipping costs are calculated at checkout (if applicable), or
- Clearly stated as free shipping where offered
Shipping fees are non-refundable, except where required by law.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email (if available).
Please allow a few days for tracking updates to reflect in the system.
6. Incorrect Addresses
Customers are responsible for providing accurate shipping details.
MamaCore will not be responsible for:
- Orders shipped to incorrect addresses provided by the customer
- Failed deliveries due to incorrect or incomplete information
Additional shipping fees may apply for re-delivery.
7. Lost or Missing Parcels
If your order has not arrived within 15 business days, please contact us.
We will:
- Investigate with the courier
- Assist in resolving the issue
MamaCore reserves the right to:
- Replace the item, or
- Issue a refund where appropriate
8. Delivery Confirmation
Once a parcel is marked as delivered by the courier, MamaCore cannot be held responsible for:
- Lost or stolen packages after delivery
- Deliveries accepted by third parties at the address